Purchase Policy - Terms Of Service

Acceptance of Terms

GarzonStudio.com provides its service to you, subject to the following Terms of Service ("TOS"), which may be updated by us from time to time without notice to you. By accessing any page on this site, buying, biding or placing an order you agree to be bound by these terms and conditions. In addition, when using particular GarzonStudio.com services, you may be subject to additional posted guidelines or rules applicable to our partners or affiliates, or specific to such services which may be posted on our site or on the sites of our partners or affiliates, from time to time. All such guidelines or rules are hereby incorporated by reference into this TOS.

We reserve the right to accept, cancel, and reverse any transaction at any time.

BUYER UNDERSTANDS THAT ALL OUR DECALS LISTED ON THIS STORE WILL NOT MATCH THE EXACT DECALS YOU HAVE IN COLOR SIZE AND SHAPE, WE ONLY GUARANTEE THE MATCH IF PAPER TRACINGS, HARD SAMPLES, MEASUREMENTS, AND PICTURES ARE SENT CORRECTLY. 

Claims

If your order is missing something or we sent the wrong item, please send us an email immediately to [email protected], images cannot be received to our phone number; include on your e-mail:

• One picture of the decals that were received in the mail, as evidence.
• Your name and shipping zip code, to locate your order.

Without this basic information, we will not be able to submit a claim. Responses will be sent via email in less than 24 hours, sometimes faster; we take high priority with claims.

Once you use the decals, you void any right to file a claim or the chance to return them. We do not cover problems that happen during installation.

 

Orders placed over the phone

Our main purpose is to be as accurate as possible. This is why we ask for a URL, exact description of the item, part number (if available), and exact billing and shipping address to be sent via email or text message.

The customer is responsible for verifying and making corrections in less than 12 hours on the invoice sent via email or before 5:00 pm the same day. Ensure the Invoice/receipt describes the items ordered, correct and valid shipping address, read twice, and void any typo errors that may cause the order to be sent wrong.

Any error found after the order is shipped will be subject to our Return Policy ; cancellation fees, restocking fees, and shipping charges will apply if an order needs to be resent, redo, or returned.

If a customer does not provide an email address to receive a description of the order (electronic receipt), the buyer assumes all liability for any error that may happen during and after the order is processed and shipped.

 

Returns - Refunds

Our return policy allows you to return your decals within 30 days of the purchase date. To initiate the return process, please send an email to  [email protected] with your name, shipping address, phone number, a copy of your PayPal payment, and the reason for your return. We will verify that your order meets the preliminary requirements and provide you with an RMA code and instructions on where to send your return.

Please do not return the decals to the sender; instead, use the address provided in the email along with your RMA code. To ensure the safe return of the decals, please use the original box and roll them the same way they were received. Place the shipping label we used to send your order inside the box for easy reference, but please add your name, phone number, and email in case we have any questions.

Once we receive your returned order, we will inspect it to ensure the decals are in perfect condition. If there are any signs of use or abuse, a refund will not be issued, so please handle the decals with care during shipping.

If your return meets the requirements, we will process a refund, and you will receive an email notification. Please note that shipping charges are non-refundable, and a 30% restocking fee applies. It may take 2-3 business days for the refund to be reflected in your account.

Please be aware that the buyer is responsible for all shipping charges, including returns.

 

Exchanges 

Exchanges not accepted, only returns or refunds. 

 

Custom Orders

NO REFUNDS, NO EXCHANGES, NO RETURNS ACCEPTED sales are final, on all custom-made decal orders. 

Horsepower decals, Capacity decals, VIN labels, Serial Number Labels, and Registration Numbers are self-service orders and considered custom orders; these custom orders do not require "proof"; they will be shipped as you type and select the options. The BUYER is responsible for typos, missing spaces, wrong color selections, or size choices. Review your order while it is entered on the shopping cart and before you submit your payment.

CUSTOM PROJECTS - DECAL REPLICAS: (All orders processed manually with an invoice) Before submitting every order to printing and shipping, we have previously received an email of acceptance and approval from the client.

Custom orders Killing Fees: we will apply a (40% killing fee or a minimum $20.00 fee) to all custom orders received, and cancel after we have sent the first proof or draft via email of the project. If no images have been sent from our designer, we will not apply this fee.

At our store, we offer self-orders that are made with varying data input, depending on the customer's requirements. However, if you want complete control over all the production processes from design to print, we suggest submitting a custom order with detailed requirements that follow your guidelines..

Please note that the images displayed on our products are not a 100% true representations of the final product. Due to color conversion from RGB to CMYK, the colors can vary, and image distortion can occur due to pixelation from a print file to a display file. There are also many variations in file handling and printer production, so please make yourself familiar with the printing industry's limitations, such as shape, color size, image resolution, file conversion, specialty media, bleeds, cut line offsets, etc.

A clear communication is key to avoiding false expectations with your next order. When a customer pushes for a quick turnaround, misunderstandings can occur when they assume a different output. This is why I keep emphasizing that a custom order is required.

Please note that a custom order and a custom self-order are tailored to the customer's request and are unique orders, so they do not qualify for a refund. A custom order is a step-by-step process that ensures all requirements are approved, accepted, and revised, while a custom self-order is a blind order.

 

Order Cancellations

To submit any claim, your information needs to match our files, if this information does not match, we will not be able to provide any information to cancel your order. Help to avoid fraud, follow Paypal, Braintree, and GarzonStudio.com policies.

Orders can be reversed only 24 hours after purchase ( cancellation fees apply).

If the shipping label for your order was created and the item has been sent already, we will not accept cancellation at the moment; you will need to process a return once received. Transaction fees and Shipping charges will not be refunded; restocking fees apply.

For orders cancellations, there will be an "Order Cancellation Fee" 2.9% to 4.4% + $0.30 per transaction (will vary depending on merchant fees and the transaction kind, currency conversion, and others). Shipping charges, Merchant Fees or Transaction Fees are NOT REFUNDABLE.

Normally, we notify our customers when we suspect they have placed a double order, to make sure this is not a mistake. If there is no response from the buyer, the order will be shipped as it appears in the order.

 

Policy on Lost or Delayed Shipping

While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee delivery time. Please refer to the terms and conditions of the United States Postal Service UPS® and FedEx® regarding delivery delays. We recommend our domestic First Class customers to expect up to 7 business days in case of USPS delays.

We are not responsible for any item lost or stolen after the package has been delivered.
To prevent your package from getting lost, please double-check the shipping addresses to ensure correct delivery.

If a package is returned to us due to incorrect shipping information, we will notify our customer that the post office has returned it, and we will send instructions to resend the order or to give a customer refund for the purchase; however, the Shipping and Handling Charge is non-refundable.

We do not guarantee delivery time.

While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. Please refer to the terms and conditions of the United States Postal Service and FedEx®regarding delivery delays. We recommend our domestic First Class customers to expect up to 7-business days in case of delays by USPS.

We will try our best to ship out the purchased item within 1 or 2 Business days.
Most tracking information will update within 24-48 hours after the shipment leaves our facilities.

If no updates are made on your tracking information after 48 hours, please contact our customer support for more assistance.

 

Wrong Address, "NMR" or incomplete address

Please make sure you provide a "valid shipping address" to send your order, if the order is returned by the carrier as "undeliverable", "NMR"(NO MAIL RECEPTACLE) once package is returned by the USPS, buyer will be notified and billed for shipping and handling charges to resend order, or refund will be sent under our policies.

If you need to send you order to a different address to the one registered on your order, you need to request a cancellation, you have less than 12 hours to send your request, or order will be sent as default.

If your package has been sent already, please contact your local post office to see the possibility to forward your package to the address you want.

DISCLAIMER OF WARRANTIES

YOU EXPRESSLY UNDERSTAND AND AGREE THAT:

YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK. THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. GarzonStudio.com EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
GarzonStudio.com MAKES NO WARRANTY THAT

1. THE SERVICE WILL MEET YOUR REQUIREMENTS,
2. THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE,
3. THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICE WILL BE ACCURATE OR RELIABLE, AND
4. THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE SERVICE WILL MEET YOUR EXPECTATIONS.
5. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM GarzonStudio.com OR THROUGH THE USE OF THE SERVICE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THE TOS.

LIMITATION OF LIABILITY

YOU EXPRESSLY UNDERSTAND AND AGREE THAT GarzonStudio.com AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, VENDORS OR OTHER BUSINESS PARTNERS, SHALL NOT BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF GarzonStudio.com HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM:

1. YOUR USE OR INABILITY TO USE THE SERVICE;
2. YOUR COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION OR SERVICES PURCHASED OR OBTAINED OR MESSAGES
3. RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH OR FROM THE SERVICE;
4. THE UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA;
5. STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SERVICE; OR
6. ANY OTHER MATTER RELATING TO THE SERVICE.

Item or Pricing Error

We don't guarantee the accuracy or completeness of the information on GarzonStudio.com including prices, product images, specifications, availability, and services. GarzonStudio.com reserves the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice. If you find an error or notice something that doesn't look right, please contact Customer Service to [email protected]. We apologize for any inconvenience.